Customer Support

Freedom for Mac FAQ's

Freedom for Windows FAQ's

Q: How does Freedom count down time? It seems to go longer than the time I set.
A: Freedom only counts down "active minutes." If you set Freedom for 20 minutes, put your computer to sleep 10 minutes into Freedom, you'll have 10 minutes of Freedom left when you come back.

Q: I can get on the internet during Freedom.
A: If you're running Windows, make sure you're running Freedom with admin privileges. Make sure you're not running a VPN or connection sharing. Just disable these prior to your Freedom session.

Q: How do I run Freedom?
A: Freedom is easy to use because it only does one thing: it blocks your internet. To run Freedom, double-click the Freedom icon, enter the number of minutes you'd like to run the program, and hit submit. That's it!

Q: Do you offer volume or enterprise discounts?
A: Yes, volume discounts are available. Please request a quote. Freedom can also be customized for your organization's needs (longer time periods, etc.).

Q: Why is your website Macfreedom.com if you also make a Windows version?
A: Freedom was originally a Mac-only product. I built a Windows version after receiving hundreds of requests. With Pagerank and all, I'm sort of stuck at this domain. Lesson learned.

Q: How do I install Freedom for Windows?
A: Freedom works on Windows XP, Vista, and 7. For Freedom to run properly, your account needs to have administrator privileges, or you need to run the program as an administrator. Double-click it and take Freedom for a test run (minimum is 15 minutes). If you find that you’re locked offline, then you’ve run the program with the correct permissions. If you find that you’re still able to access the internet, then you need to take one more step and allow the program to run as administrator.

Q: What Version of .Net is Required?
A: You may see a message informing you that you need Microsoft’s .Net 3.5 for the program to install. .Net 3.5 is a simple Windows update that will take a minute or two to install. Simply download .Net 3.5 from Microsoft and install. After you install .Net 3.5 SP1, re-run the Freedom installer and you’ll be good to go.

Q: How do I run Freedom as Administrator?
A: If you right-click on the Freedom icon on your desktop, you should notice that one of the menu items is “Run as Administrator” (On Vista and 7) or “Run as…” (on XP). You’ll need to run the program as administrator so it can temporarily lock out your networking. For more information about running applications as administrator, check out these links:

Windows 7: How to run program as administrator
Windows Vista: How to run program as administrator
Windows XP: How to run program as administrator